Frequently Asked Questions

Video Consumers

Questions about creating content and earning money

How much can I earn as a video consumer?

Video consumers earn between $25-$600 per approved video, depending on video quality, complexity, and business requirements. Payment factors include:

• Video length and production value
• Business size and budget
• Rush delivery requests (+50% premium)
• Your consumer rating and experience level

Most consumers earn $50-$150 per video for standard projects. Top consumers regularly earn $300-$600 for premium content.

What equipment do I need to get started?

Basic equipment requirements for quality videos:

• Camera: Smartphone with 1080p+ recording capability
• Audio: External microphone or good built-in audio
• Lighting: Natural light or basic LED lighting setup
• Stabilization: Phone tripod or gimbal for steady shots
• Editing: Basic video editing software or apps

Many successful consumers start with just their smartphone and upgrade equipment as they earn more from the platform.

How does the video approval process work?

The approval process ensures quality and business satisfaction:

1. Submit your completed video through the platform
2. Webigo reviews for technical quality and guidelines compliance
3. Business reviews content and provides feedback or approval
4. If approved, payment is processed within 7 business days
5. If revisions needed, specific feedback is provided

Most videos are approved within 48-72 hours. Businesses have veto power to ensure the content meets their needs.

What types of videos do businesses request?

Common video types include:

• Product Showcases: Demonstrating products in use
• Behind-the-Scenes: Showing business operations and team
• Customer Testimonials: Featuring satisfied customers
• Location Tours: Highlighting business facilities
• Special Offers: Promoting sales and discounts
• Educational Content: Teaching about products/services

All videos should be 15-60 seconds in TikTok-style format with engaging, authentic content.

Business Owners

Questions about membership benefits and video marketing

What's included in Premium Business Membership?

Premium membership ($89/month) includes everything you need for video marketing success:

• Unlimited video requests from our consumer network
• QR code generation and tracking for campaigns
• Advanced analytics dashboard with conversion metrics
• Dedicated executive account manager
• Priority consumer matching and faster delivery
• Business protection features and fraud monitoring
• White-label solutions and API access
• Priority 24/7 support with 2-hour response time

Special introductory pricing available for early adopters (regular price $180/month).

How do QR codes work for tracking customers?

Our QR tracking system provides detailed customer insights:

• Unique QR codes generated for each video campaign
• Real-time scan tracking shows when and where codes are used
• Customer conversion monitoring from scan to purchase
• Mobile-optimized landing pages for seamless experience
• Fraud detection prevents fake scans and gaming
• Integration with cash back rewards system

Track exactly which videos drive the most customer traffic and sales for your business.

What's the ROI for video marketing investment?

Most businesses see positive ROI within the first month:

• Average video costs $25-$150 to produce
• Monthly membership: $89 for unlimited videos
• Typical video generates 10-50 new customers
• Customer lifetime value often exceeds $200-$500
• QR tracking shows direct attribution to sales

Example: A restaurant spending $200 on videos typically gains 25+ new customers worth $1,500+ in revenue.

How does the executive account manager service work?

Your dedicated account manager provides personalized support:

• Custom offer design and optimization strategies
• Strategic campaign planning and execution
• Performance analysis and improvement recommendations
• Consumer matching based on your brand and audience
• Priority support with direct contact access
• Account management and growth consultation

This personalized service helps maximize your marketing ROI and platform success.

Consumers & Rewards

Questions about cash back rewards and participation

How do cash back rewards work?

Earn cash back when shopping at participating local businesses:

• Bronze Level: 5-8% cashback (1.0x multiplier)
• Silver Level: 5.5-8.8% cashback (1.1x multiplier)
• Gold Level: 6-9.6% cashback (1.2x multiplier)
• Platinum Level: 6.5-10.4% cashback (1.3x multiplier)

Scan QR codes at participating businesses, make purchases, and earn rewards automatically. Cash out with minimum $10 balance.

Is it safe to use my payment information?

Your security is our top priority:

• SSL encryption protects all data transmission
• We never store your payment card information
• Fraud detection monitors for suspicious activity
• Secure database storage with access controls
• Regular security audits and updates
• GDPR and CCPA compliant data practices

You shop directly with businesses - we only track eligible purchases for reward calculation.

How do I advance to higher reward tiers?

Tier advancement based on activity and engagement:

• Bronze: Starting tier for all new users
• Silver: $500+ in purchases or 10+ business visits
• Gold: $1,500+ in purchases or 25+ business visits
• Platinum: $3,000+ in purchases or 50+ business visits

Higher tiers unlock better cashback rates and exclusive offers from premium business partners.

Platform & Support

General questions about how Webigo works

How does Webigo make money?

Webigo's revenue model is transparent and sustainable:

• Business membership fees ($89/month Premium)
• Small percentage of video consumer payments (10-15%)
• Transaction fees on cash back processing
• Premium services and white-label solutions

This model aligns our success with yours - we only succeed when businesses and consumers succeed.

What support is available if I have problems?

Multiple support channels ensure you get help when needed:

• AI chatbot "Malia" for instant answers 24/7
• Email support: support@webigo.com
• Phone support: (555) WEBIGO-1
• Live chat during business hours
• Executive account managers for Premium members
• Comprehensive FAQ and help documentation

Premium members receive priority support with 2-hour response time guarantee.

Can I cancel my membership anytime?

Yes, you have full control over your membership:

• Business memberships: 30-day notice required
• Consumer accounts: Can be deactivated immediately
• Consumer accounts: Free to close anytime
• No early termination fees or penalties
• Data export available for 90 days after cancellation

Outstanding payments and obligations remain due, but no future charges after cancellation.

How do I get started on the platform?

Getting started is simple and takes just a few minutes:

1. Choose your account type (Consumer, Business, or Consumer)
2. Complete the registration form with your information
3. Verify your email address and phone number
4. Set up payment information (for businesses/payouts)
5. Complete your profile and preferences
6. Start creating videos, requesting content, or earning rewards

Ready to join? Contact us or chat with Malia for personalized guidance.