24/7 live chat support system with AI and human agents
Support Features
All Plans
Medium Priority
?? Detailed Description
Professional live chat system that provides instant support to all users. Combines AI responses for common questions with human agent escalation for complex issues.
? Key Features
24/7 availability
AI-powered initial responses
Human agent escalation
Chat history and transcripts
File and image sharing
Multi-language support
Mobile-responsive interface
Integration with knowledge base
?? Business Value
Improved customer satisfaction
Faster issue resolution
Reduced support ticket volume
Better user onboarding
Increased platform adoption
?? User Flow
1
User clicks chat widget
2
AI provides initial response
3
Escalate to human if needed
4
Resolve issue with support
5
Save chat transcript
?? Technical Requirements
Real-time messaging system
AI response engine
Agent dashboard interface
Chat routing and escalation
Knowledge base integration
?? Development Information
Revenue Impact:Medium - Improves customer satisfaction and retention