Knowledge Base

Self-service support and documentation system

Support Features All Plans Medium Priority

?? Detailed Description

Comprehensive knowledge base with searchable articles, tutorials, and documentation to help users find answers quickly without contacting support.

? Key Features

Searchable article database
Category organization
Step-by-step tutorials
Video guides
FAQ sections
User feedback on articles
Related article suggestions
Mobile-optimized reading

?? Business Value

Reduced support ticket volume
Faster user problem resolution
Better user onboarding
Improved user satisfaction
Lower support costs

?? User Flow

1
User searches for help topic
2
Browse relevant articles
3
Read step-by-step guides
4
Follow tutorial instructions
5
Rate article helpfulness

?? Technical Requirements

Article management system
Search functionality
Category management
User feedback system
Analytics tracking

?? Development Information

Revenue Impact: Low - Support efficiency improvement
Priority Level: Medium
Estimated Dev Time: 2-3 days
Target Tier: All Plans

?? Quick Actions

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