Learn why retention beats acquisition and discover the four principles
that increase customer lifetime value through incentivized rewards
Most business owners spend marketing time and dollars on acquiring new customers without thinking
about customer retention. This approach leads to business flatline or complete failure.
Reality: It takes more than acquisition alone to grow your business.
Without retention, you're constantly filling a leaky bucket.
With our platform, you can see retention results in as little as 30 days - just a heartbeat in your business life.
Retention focuses on keeping customers longer so they spend more over their lifetime with your business.
We build retention strategy on four basic principles that work together to grow your business systematically:
Your best customers are those with the highest frequency and loyal engagement.
They demonstrate commitment through repeat purchases, referrals, social shares, and openness to new offers.
How often customers return to make purchases
How much they spend on each visit
Total worth over the relationship
Data Insight: We monitor this data and work with you to provide innovative ways to reach your best customers with offers that keep them coming back while spending more on each visit.
Your brand is not your logo or tagline - it's the experience you provide. This extends from first interaction through product delivery and beyond.
Customer feels valued in every interaction
Customer recognizes worth in products/services
Customer feels secure through consistency
Customer service efficiency is the make-or-break factor for repeat purchases and referrals.
Our platform helps manage communication across multiple channels with aggregated customer views.
In today's attention economy, you can't assume customers will naturally return.
Proactive outreach with incentives is critical for repeat purchases.
What is an Incentivized Trigger? Simply an offer, reward, or loyalty cash back incentive available
to the customer upon their next or future visit. This has become a "must-have"
due to performance metrics and consumer expectations.
Beyond repeat purchases, encourage existing customers to refer friends. When customers are incentivized to refer, they feel secure about the referral process.
When your customer receives a reward for referrals, it signals that serving their friend
is important enough to you that you're willing to invest in the opportunity.
Our loyalty program manages everything: Customer Acquisition, Retention, Rewards,
Re-Marketing, and Referral Marketing through Incentive Marketing.
Translation: We get you more new customers, get past customers to return more often,
we get them all spending more on each visit - without discounting or giving up margins.
We turn your marketing expense into a revenue resource.
Attract new customers
Keep customers coming back
Incentivize behavior
Expand through recommendations
Schedule a consultation with our account specialists to learn how the four retention principles can transform your business
Complete integration