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Client Account Specialist

 

Webigo Inc. continues to expand and grow and is need of dedicated Client Account Specialist to join our winning team!

Webigo Business Development and Consulting is a dynamic, high-growth company. As the technical and marketing industry becomes more competitive, Webigo Business Development and Consulting remains a cut above the rest because of experienced, hard-working and friendly people that exceed Client expectations every day. Our commitment to quality services and support continues to propel our growth and success.

Position Summary:
Under the supervision of the Service Center Supervisor or Manager, the Client Account Specialist is accountable for establishing a strong Client relationship based on trust and responsiveness to deliver World Class Service to the incumbents' client base. As a Client Account Specialist, you are a master of accuracy and proficiency, especially when it comes to processing client orders. Additionally, you will be empowered to resolve multi-part client complaints/concerns in a timely and professional manner. You will maintain a high level of service to our clients by being proactive and exhibiting ownership for the clients. Cross-knowledge of business lines and regions, along with the ability to analyze and respond to fluctuating situations and conditions, will be the keys to your success in this role.

Responsibilities:
Process client sales orders in accordance with published product lead times and Service policies ensuring accurate and timely delivery of product from multiple product lines.
Maintain constant contact with clients, sales representatives, Billing department, Logistics and suppliers regarding information on product availability.
Prepare various forms and reports for assigned territory such as necessary documents to facilitate effective business operations.
Assist clients in an empathetic manner with questions and concerns regarding product quality, billing errors and delayed deliveries.
Properly escalates the most complex issues to appropriate personnel, and tracks issues through to completion ensuring necessary follow-through client accounts.
Track customer satisfaction cases.
Document all service-related issues in the reporting database and log all calls correctly.
Maintain customer accounts with up to date information and maintains and updates multiple shared documents for the Client Service team and Business Unit.
Properly file all original documents in paperless document management system daily.
Respond to customer inquiries, such as product availability and technical product information.
Work closely with centralized Planning Dept. and Logistics to adjust production schedules for Special product requests within an acceptable/specified timeframe.
Coordinate with Logistics to build efficient plans and schedules utilizing various mode-mix tools and options..
Cross-train with peers during lower volume periods to better assist our clients.
Manage the Return process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.

A combination of formal education such as bachelor's degree, Associates Degree with certifications and/or at least 2-4 years of progressive customer service experience.
MS Office required. Intermediate Excel skills specifically are preferred; general comfort with learning new systems.
Excellent communication, interpersonal and relationship management skills
Prior experience with successful conflict resolution.
Strong ability to multi-task with competing priorities.
Flexibility in working hours 7:30am – 6pm with some overtime and occasional weekends. Willingness and ability to work from home– requires home-land phone line & internet.
Strong organizational skills.
A responsible team player with demonstrated influencing skills and unwavering personal values preferred.

Compensation: Estimated: $60,000 - $110,000 a year

Webigo provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, marital status, age, genetic information, disability, veteran-status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Webigo.

How to apply

Please submit your current resume to admin@webigo.com Attention: Mr. Tulley

Be sure that all contact information is current and please let us know a best time to reach you.

Thank you for your interest
The Webigo Team


 

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